Data Confidentiality and Privacy Policy
Updated Date: December 18, 2025
Zoha Tech is committed to protecting the privacy, confidentiality, and security of personal and business information entrusted to us. This policy explains how we collect, use, disclose, store, and safeguard information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal and business information including, but not limited to:
- Name, email address, phone number, and company details
- Technical information required to provide IT support or digital services
- Website and marketing data provided by clients for project purposes
- Communication records related to service inquiries and support requests
We collect only the information necessary to deliver our services.
2. How We Use Information
Information is used strictly for:
- Providing IT support, web development, and digital marketing services
- Communicating with clients regarding services, support, and updates
- Improving our services and customer experience
- Fulfilling legal and regulatory requirements
We do not sell, rent, or trade personal information.
3. Data Confidentiality
All client information is treated as confidential. Access to data is limited to authorized personnel only and used solely for the purpose of delivering agreed services. Any remote access to systems is permission-based and conducted with client knowledge and consent.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information against loss, unauthorized access, disclosure, or misuse. These measures may include secure systems, access controls, encryption, and regular security reviews.
5. Third-Party Services
In some cases, we may use trusted third-party tools or service providers to support our operations. These providers are required to adhere to confidentiality and data protection standards consistent with this policy.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When information is no longer needed, it is securely deleted or anonymized.
7. Consent
By using our services or submitting information through our website, you consent to the collection and use of your information as described in this policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions.
8. Access and Correction
Individuals have the right to request access to their personal information and request corrections if the information is inaccurate or incomplete.
9. Policy Updates
Zoha Tech may update this policy from time to time. Any changes will be posted on our website with the updated effective date.
10. Contact Information
If you have questions, concerns, or requests related to privacy or data confidentiality, please contact:
Zoha Tech
Email: info@zohatech.ca